Subscription Packages FAQs

Yes! There are 3 levels of service – Gold, Silver, and Bronze. The Gold subscription plan includes priority calibration services that aims to get the instrument back in your employees’ hands within 1-2 business days.

Yes, we offer up to 5-year-long subscriptions based on the current rates – with a discount!

Ask the Brighton Science team for more information. 

Yes. As part of your service subscription, we include select hardware and software changes which will be installed when you send your instrument in for its yearly calibration.  

There are a few things you will not qualify for. Our Emergency Instrument Loaner program is not available outside the US.  Duties, customs, and any other fees related to returning an instrument are also not included. 

All subscriptions include a warranty that covers the hardware and software. If the instrument is accidentally* damaged, we’ll repair that too!

*Brighton Science reserves the right to charge a one-time repair fee if the damaged is determined to be malicious or excessive.

We accept payment through a credit card, ACH, or paper check. Payment is due at the beginning of the Service Subscription term. 

Absolutely, and depending on the length of time, there may be a discount to do so. Contact a Brighton Science Service representative to get a quote. 

If your Service Subscription has lapsed and you need to reactivate it, the term will start from the last Service Subscription end date.

Instruments in use that have not had a service subscription within the past year could be subject to a one time device repair/activation fee if device is found to be broken. Fees will depend on the package you opt-in to.  

Your annual subscription will automatically renew each year. Brighton Science will let you know via e-mail, and invoice you automatically 30 days before your package expires.

No, Brighton Science will cover the cost to return your instrument to you.

Based on feedback from our customers, we have developed a more streamlined service and calibration process that will make it easier to maintain your instruments. As part of the service process, customers will be responsible for the cost to ship the instrument to Brighton Science, and Brighton Science will cover the return shipping costs.

Note: Any customs, duties, or extra charges will fall under the customer's responsibility. Any customers outside the US will have to pay for their return shipping.

Yes, all subscription packages include an annual calibration. If you have specific calibration requirements, pick the package that is most appropriate for your hardware. To see package specifics, head to our Subscription Package Pricing Page.

Note: During the subscription setup process, Brighton Science will work with you to find the best time of the year to schedule your calibration to take advantage of times when your instrument may not be as frequently used. 

Yes, but only for Gold-tier subscribers based in the US. 

We are transitioning our loaner program to provide back-up instruments only in the case of emergencies or instrument malfunctions.  

Accidents happen – we get it! All three packages give you coverage if your instrument is no longer functioning. Contact our service team at service@brighton-science.com, or log a ticket in the Brighton Customer Hub.

In the event a 3001 or 5001 instrument fails (outside of its 1-year warranty) and it is not covered under a service subscription, Brighton Science will repair the broken instrument for a flat, one-time repair charge. 

Given the size of these instruments and the complexity of the installation, annual calibration and hardware repair is completed onsite where the instrument is located.

The customer will be responsible for the Brighton technician's travel expenses to and from your location.