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Brighton Science Earns ISO 9001:2015 Certification Demonstrating Commitment to High Quality Standards

Internationally recognized as the standard for quality management, ISO 9001:2015 certification signals to customers that Brighton Science's entire organization is committed to maintaining rigorous quality standards.

ISO 9001 Certification and its benefits our customers

Brighton Science is ISO 9001.2015 certified, but as a customer why is this important to you? ISO 9001 QMS (Quality Management System) is the world’s most recognized standard, with use in more than 190 countries. By meeting requirements outlined within, customers are provided assurance that our internal management system is standardized to optimize customer satisfaction, achieve continual improvement, and improve quality.

Top 5 benefits of ISO 9001 certification for Brighton Science’s customers:

Customer Requirements


As the preeminent provider of surface technology, our business supplies products to a variety of industries to include Aerospace, Manufacturing, Automotive, Medical devices, Consumer Goods, Electronics, and a host of others. With a customer centric business model, it is our mission to meet and exceed customer expectations that transcend industrial platforms. While some of our customers require the supplier QMS be certified by an ISO, ANSI or other international standard, others recognize the added value it provides in ensuring consistent product and operational quality. By adhering to the requirements outline in ISO 9001:2015, Brighton Science can consistently provide products and services that meet customer, statutory, and regulatory requirements. This ensures Brighton Science can consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

Customer Satisfaction


ISO 9001.2015 standard focuses heavily on customer satisfaction and improving and maintaining client relationships. The standard defines requirements for Leadership requirements (Clause 5.1.2), Operation Control (Clause 8.2.1), Control of external providers (Clause 8.4.2), and Performance Evaluation (Clause 9.1.2) with an overarching objective of facilitating opportunities to enhance customer satisfaction. In incorporating ISO 9001 standards into our business principles, Brighton Science is further committed to improving overall customer satisfaction. Let’s look at how this is applied in the aforementioned clauses:

  • Leadership Requirements (Clause 5.1.2): Ensures that business leaders demonstrate commitment to customer focus by ensuring conformity of products and services.
  • Operational Control (Clause 8.2.1): Customers oriented focus is integrated into every aspect of the operational process to include planning, product and change management, design and development & control of external product in how it’s tracked and managed. Evidence of an effective operational and planning control process is vital in gaining and keeping our customer’s trust.
  • Control of External Providers (8.4.2): Maintaining control of externally provided processes, products and services is another key aspect of ISO 9001 as it pertains to ensuring customers are not potentially impacted. Brighton Science adherence to this requirement reinforces the company ability to consistently deliver conforming products and services to our customers.
  • Performance Evaluation (Clause 9.1.2): Brighton Science is committed to evaluating, taking action, and improving our QMS thereby improving the delivery of our goods and services provided. Our customers are reassured in our responsiveness in managing and effectively dealing with problems and complaints. Our corrective action processes are designed to prevent reoccurrence and improve customer confidence.

Business Improvement and Product Quality


Putting it simply, adopting and embracing a QMS ISO standard is not only good for our business, but yours as well. Our customers benefit from being supplied with a consistent product time after time. By improving operational efficiency and reducing process variation, our customers are better served knowing the products supplied are of the same dimensions, weight, tolerances and will yield the same output every time.  

International Quality Recognition


ISO 9001 standard is a worldwide standard and one of the best known for quality. With international recognition our customers can feel comfortable doing business with our company knowing we are among a select group of certification recipients, upheld to the highest level of this globally recognized quality standard.

Continuous Improvement


Brighton Science strives to consistently deliver and excel. As technology, customer expectations, regulatory & statutory requirements evolve so does our business. ISO 9001 ensures that we continuously assess risks and evaluate opportunities for improvement within all of our processes. With regularly scheduled management reviews and quality audits our business sets action plans to identify, monitor and improve our technology and processes.

 

Brighton Science’s commitment to quality, improvement, and customer satisfaction is at the heart of all of our business decisions. Acquiring and maintaining our ISO 9001.2015 Certification goes a long way to reinforce this message with our customers.

Brighton Science - ISO 9001:2015 Certification